PRIVACY NOTICE: WELLNESS UNION

A product of Lank Chilled (Pty) Ltd

Last updated: 2 October 2026

1. Platform Scope

Wellness Union is a free, independent guide to yoga and Pilates studios in Cape Town, at wellnessunion.co.za. It shows each studio's published prices and booking policies (drop-in and monthly prices, cancellation, no-show, freeze and refund terms) in one consistent format, with the source of each fact and the date it was checked. Wellness Union does not take bookings, payments or reviews, and visitors do not need an account.

This Privacy Notice supplements the Lank Chilled (Pty) Ltd Master Privacy Policy, which continues to apply. Where this Notice and the Master Privacy Policy differ, this Notice takes precedence in respect of Wellness Union.

2. Who Is Responsible for Your Information

Lank Chilled is the Responsible Party under POPIA for all personal information Wellness Union processes. It concerns four groups of people:

• People at studios: owners, managers and staff whose business contact details a studio publishes, and anyone who replies to us or updates a listing on a studio's behalf
• Visitors to the website, including people who suggest a studio
• People who email us
• Our own reviewers, who sign in to check and update listings

3. Information Processed

Studio listings: listings are about businesses. Some of what a studio publishes about itself is personal information, because it identifies a person:

• The contact email address the studio publishes, which is sometimes a named person's address
• Phone and WhatsApp numbers the studio publishes, which are sometimes a person's mobile number
• The studio's street address, website, Instagram profile and class timetable link

We record only details a studio publishes itself (on its website, booking page or Instagram) or sends us, and show them on the studio's public page once the listing is published. With each detail we keep the page it came from.

Research records: for each studio we keep the research behind its listing: excerpts of its published prices and policies, the pages they came from, and our reviewers' notes. Reviewers can also note contact with a studio (for example "replied on WhatsApp"); such notes may name the person we dealt with.

Outreach to studios: twice a year, and before a studio is first published, we email its published address and ask it to confirm or correct its listing through a private link. We keep the email sent, the address it went to, when it was sent, and whether and when the private link was opened and answered. The private link itself is not stored. We do not track whether emails are opened or links in them are clicked. A studio can unsubscribe from these emails at any time.

Studio updates and replies: when someone updates a listing through a private link, we keep the changes, any link they give as the source, the optional name they enter, and any note. When someone replies to our email, we keep the sender's address, the subject, the message text, the date, and the results of the sending service's authenticity checks, so that we can tell whether the reply really came from the studio.

Studio suggestions: the suggestion form asks for a studio's name, and optionally its area, website, a note, your email address, and whether you own or work at the studio. The email address is optional and is used only to follow up on the suggestion.

Reviewer accounts: reviewers sign in with a one-time link sent by email. We keep their email address, their role and records of sign-in.

Website visits: visitors are not asked to sign in. Our hosting provider keeps technical logs of requests, including IP addresses, for a short period to operate and secure the website.

4. Special Personal Information and Children

Wellness Union does not collect special personal information (such as health, religious or biometric information) or information about children. Listings are about businesses, and the website is not directed at children.

5. How Information Is Used

Published studio details are used to show each studio's listing, to link people to the studio's timetable, map location and contact channels, and to contact the studio about its own listing. Updates, replies and suggestions are used to keep listings accurate. We do not sell personal information, use it for advertising, or send marketing.

Wellness Union does not currently show advertising. If we introduce advertising or other paid options in future, we will update this Notice before they start, and advertisers will not receive personal information about studios' staff or our visitors.

Our basis under POPIA is our legitimate interest, and the public's, in accurate and comparable information about studios' published prices and terms (section 11(1)(f)), together with the fact that studios publish these contact details themselves for people to contact them.

6. Artificial Intelligence

We use AI tools (Claude, by Anthropic) to help gather and check information that studios publish on their own websites, booking pages and Instagram, including published business contact details. A person reviews every listing before it is published, and nothing is published or decided automatically. AI is not used to profile people, and no decision about a person is made by automated means.

7. Service Providers

We use the following operators to run Wellness Union:

• Supabase: database and reviewer sign-in (hosted in Ireland)
• Vercel: hosting of the website (processing in Ireland, with content delivered through its global network)
• Resend: sending our emails and receiving replies to them (processing in Ireland)
• Google Workspace: email correspondence with us
• Anthropic: the AI tools described in section 6 (processing in the United States)
• GitHub: private storage of the research records behind listings (United States)

These operators process information on our behalf under appropriate safeguards.

8. Cross-Border Processing

Wellness Union information is stored and processed outside South Africa, principally in Ireland, within the European Union, whose data protection law provides an adequate level of protection. Research records, and information processed with AI tools, are also processed in the United States, under our providers' contractual and security safeguards. Transfers take place in accordance with section 72 of POPIA.

9. Security

Research records, outreach records, replies, suggestions and reviewers' notes are kept in private storage that only signed-in reviewers can read, and are encrypted in transit. Private links to update a listing expire after 60 days, and only a one-way fingerprint of each link is stored. Access by Lank Chilled staff and reviewers is limited to what is needed to maintain listings.

If a security compromise affects personal information, we will notify the people affected and the Information Regulator where we are required to.

10. Cookies

Visitors to the public website are not given cookies, and Wellness Union does not use advertising, analytics or tracking cookies. When you compare studios, your browser remembers the studios you picked until you close the tab; this stays in your browser and is not sent to us. Reviewers who sign in receive cookies that keep them signed in.

11. Retention

• Published studio contact details: while the studio is listed, or until the studio asks us to remove them
• Research records, studio updates, replies and reviewers' notes: while the studio is listed, and for two years after
• Outreach records (emails sent and responses): two years
• Studio suggestions: twelve months
• Reviewer accounts: until the reviewer is removed
• Hosting logs: for the short period set by our hosting provider

We delete information sooner on request where the law allows (see section 12).

12. Your Rights and Contact

Under POPIA you may ask for access to, correction of, or deletion of your personal information, and you may object to its processing. If your personal contact details appear on a studio's listing, we will remove them on request and stop emailing that address. A studio's published prices and policies are information about the business and remain part of its listing.

Contact us at hello@wellnessunion.co.za.

Information Officer: Lank Chilled (Pty) Ltd, info@lankchilled.com.

You may also lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za.

13. Governing Law

Republic of South Africa.